phpg Privacy Policy – How Your Personal Data Is Collected and Protected
This Privacy Policy explains what personal information phpg collects from members in the Philippines, how that information is used, and what rights you have over your own data. By using the platform, you agree to the practices described on this page.
What Information Does phpg Collect From You?
When you register and use the phpg platform, we collect certain personal information to operate your account, process transactions, and keep the platform safe for all Filipino members.
Account and Identity Data
When you create an account on phpg, we collect your full name, date of birth, email address, mobile number, and a username of your choice. We may also ask for a government-issued ID or other identity documents when verifying your account in line with responsible gaming and anti-fraud requirements. This information is used solely to confirm your identity, ensure you meet the minimum age requirement of 21 years, and maintain the security of your account. We do not collect more personal information than is necessary for these purposes. All identity documents submitted are stored securely and handled in accordance with applicable data protection laws in the Philippines.
Transaction and Payment Data
To process deposits and withdrawals in Philippine pesos, phpg collects information about the payment methods you use, including e-wallet account references and transaction identifiers. We do not store full card numbers or sensitive authentication credentials on our servers. Transaction records — including amounts, dates, and payment method types — are retained for accounting, fraud prevention, and regulatory compliance purposes. These records may be reviewed by our compliance team if a dispute or suspicious activity is flagged on your account. Payment data is never shared with third parties for marketing purposes.
Device and Usage Data
When you access phpg from a mobile device or desktop browser, we automatically collect certain technical information such as your device type, operating system, browser version, IP address, and session timestamps. This data helps us optimise the platform for the devices most commonly used by Filipino players and to detect unusual login patterns that may indicate unauthorised access. Usage data — such as which games or betting markets you visit — is used to improve the platform experience and to ensure that promotions are relevant to your activity. We do not use this data to build profiles for sale to advertisers. You can review our cookie practices in the section below.
Support and Communication Data
If you contact phpg support through your member dashboard, we collect the content of your messages, your account details, and any attachments you provide in order to resolve your query. Support interactions are logged for quality assurance and training purposes, and to maintain a record of any commitments or resolutions agreed between you and the support team. We may also send you transactional emails or in-platform notifications about your account activity, security alerts, or changes to our policies — these communications are not optional as they are necessary for the safe operation of your account. If you have opted in to promotional communications, you can withdraw that consent at any time from within your account settings.
How Is Your Personal Data Actually Used on the Platform?
phpg uses the information we collect only for the purposes described below. We do not sell your personal data to third parties, and we do not use it for purposes unrelated to operating the platform.
Operating and Securing Your Account
The primary reason phpg collects your personal data is to create and maintain your member account, process your deposits and withdrawals in PHP, and give you access to casino-style games and sports betting markets on the platform. Your identity data is used to verify that you are who you say you are, that you are at least 21 years old, and that you are physically located in the Philippines. Security monitoring uses your device and login data to detect and block unauthorised access attempts, protecting both your funds and your personal information. Without this data, we would not be able to operate a safe and compliant platform for Filipino players. All processing for this purpose is based on the performance of the contract between you and phpg when you register an account.
Platform Improvement and Responsible Gaming
Aggregated and anonymised usage data helps phpg understand how Filipino players interact with the platform so we can improve navigation, game availability, and mobile performance over time. Individual account data — including deposit frequency and session duration — is also used by our responsible gaming systems to identify patterns that may indicate a member needs support, and to apply any self-imposed limits you have set on your account. This processing is carried out in the legitimate interest of providing a safer and better platform experience for all members. We do not use this data to manipulate your behaviour or to encourage you to spend beyond your means. If you have concerns about how your data is used for responsible gaming purposes, you can find more information on the Responsible Gaming page.
Promotions and Optional Communications
If you have opted in to receive promotional communications, phpg may use your email address or mobile number to send you information about current offers, new games, or platform updates that may be relevant to your interests. This processing is based on your consent, which you can withdraw at any time by updating your communication preferences inside your account settings. Withdrawing consent for promotional communications will not affect your ability to use the platform or receive essential account notifications. We do not share your contact details with third-party advertisers or marketing agencies. All promotional content sent by phpg will clearly identify phpg as the sender and will include a straightforward way to opt out.
What Rights Do You Have Over Your Personal Data?
As a member based in the Philippines, you have a number of rights regarding the personal data phpg holds about you. Here is a plain-language summary of those rights and how to exercise them.
Right to Access
You can request a copy of the personal data phpg holds about you at any time by contacting support through your member dashboard. We will respond within a reasonable timeframe in accordance with applicable Philippine data protection regulations.
Right to Correction
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly from your profile settings, or contact support for assistance with more complex corrections.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal obligations that require us to retain certain records. Requests for account closure and data deletion can be submitted through the support channel in your member dashboard.
Right to Object
Where phpg processes your data based on legitimate interests — such as platform improvement or security monitoring — you have the right to object to that processing. We will review your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Right to Portability
Where technically feasible and legally applicable, you may request a copy of your personal data in a structured, commonly used, machine-readable format. This right applies to data you have provided to us directly and that we process on the basis of your consent or a contract with you.
Right to Withdraw Consent
Where we process your data based on your consent — such as for promotional communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Opt-out options are available directly within your account settings or by contacting support.
Common Questions About Privacy on the phpg Platform
Quick answers to the privacy questions Filipino members ask most often.
Your Privacy Is a Priority at phpg — Ready to Get Started?
Now that you understand how phpg handles your personal data, you can join with confidence. Registration is free, takes just a few minutes, and gives you full access to casino-style games and sports betting in Philippine pesos. If you have more questions about your data rights or account security, the FAQ page has detailed answers for new and existing members.